Having trouble with your remote? Here are the five most common causes and how to solve them

Remotes; simple objects that hold so much power over your TV. Your remote is the main interface you’ll use with your TV, so make sure it’s working correctly. Here’s our 5-point guide to the most common issues and how to solve them.

1. Physical damage
2. Slow responsiveness
3. Voice function not operational
4. Buttons not working or not responding
5. Other issues

But before we begin... Our quick recommended solution

Before trying any of the troubleshooting steps featured in this guide, we recommend that you remove the batteries from the remote for approximately 1 minute. Then, reinsert the batteries again according to the polarity (-/+).

If the issue continues, we advise you to choose the most suitable troubleshooting solution based on the symptom(s) described in the table of contents. 

You can view the video tutorial that covers general options or skip to the more detailed steps below.

Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

Physical damage

Have you sat on your remote by accident, or dropped it on the floor? If there are visible signs of damage, or you can’t interact with your TV using the remote, we suggest getting a replacement. Contact our service center for more information.

Slow responsiveness

If your TV is slow or unresponsive, try a few easy troubleshooting tips:

1. Remove any obstacles covering the TV’s IR receiver
2. Try reducing the distance between the remote and TV set
3. Remove the batteries, wait 1 min, insert batteries according to polarity (-/+). Click here to check how to open the battery compartment of TV remote control.
4. Check whether you need a fresh pair of batteries
5. Perform a Power reset: Un-plug the TV power cord for 60 secs (or 2 minutes for Android TVs) and plug back in
6. Perform a TV software update
7. Perform a factory reset*

Note:

TV and remote responsiveness are constantly improved with each firmware update. If you feel that the symptom is still apparent, please wait for the next firmware update

*IMPORTANT:

• For Android TVs: Be aware that if you perform a factory reset, all of your TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.
• For non-Android TVs: This procedure will reset the video calibration settings of the TV.

Click here to check if your model is an Android or non-Android model.

Voice function not operational

If you experience issues with voice search or commands, you'll need to perform slightly different solutions, depending on your model.

You should always check whether the symptom is resolved after each step:

1. Can you see an amber LED when pressing the MIC button?
   1. [Yes] go to step [e.]
   2. [No] 
2. Remove the batteries, wait 1 min, insert batteries according to polarity (-/+). Click here to check how to open the battery compartment of TV remote control.
3. Check whether you need a fresh pair of batteries
4. Check the LED again from step [a.]
5. Try pairing the remotes again via Bluetooth
6. i. For touchpad remote
   ii. For IR voice remotes 
7. Perform a Power reset: Un-plug the TV power cord for 60 secs (or 2 minutes for Android TVs) and plug back in. Alternatively, for Android TVs perform a reset by holding down the power button on the remote control for 5 seconds
8. Perform a TV software update
9. Perform a factory reset*

*IMPORTANT:

• For Android TVs: Be aware that if you perform a factory reset, all of your TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.
• For non-Android TVs: This procedure will reset the video calibration settings of the TV.

Click here to check if your model is an Android or non-Android model.

The buttons are not working or not responding

Here’s a neat trick. Check the IR sensor is working by using the camera on your smartphone.

1. Turn on the camera on your smartphone
2. Next, press any button on the remote while pointing it at the smartphone's camera
3. If you see a beam in the picture, then it works! 
   
    

Then, there are two quick steps to take:

1. Remove any obstacles covering the TV’s IR receiver
2. Try reducing the distance between the remote and TV set

However, if you don’t see anything, we suggest trying the following solutions and always check whether the symptom is resolved after each step:

1. Remove the batteries, wait 1 min, insert batteries according to polarity (-/+). Click here to check how to open the battery compartment of TV remote control
2. Check whether you need a fresh pair of batteries
3. Perform a Power reset: Un-plug the TV power cord for 60 secs (or 2 minutes for Android TVs) and plug back in. Alternatively, for Android TVs perform a reset by holding down the power button on the remote control for 5 seconds
4. Perform a TV software update
5. Perform a factory reset*

*IMPORTANT:

• For Android TVs: Be aware that if you perform a factory reset, all of your TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.
• For non-Android TVs: This procedure will reset the video calibration settings of the TV.

If you followed the steps above and the issue still occurs, the remote control may need to be replaced.

Click here to check if your model is an Android or non-Android model.

Other issues

Did nothing seem to work? We have a Knowledge Base full of handy hints and tips. We’re sure a solution is in there, no matter how unique your issue is. Please visit our support site, go to your TV's specific product page, and type your problem or some keywords into the Search bar.