This error is displayed when an Internet content is selected or Refresh Internet Content is executed.
First, execute Internet Connectivity Symptoms.
- Press the HOME button, then select Help.
- Select Customer Support → Internet Connectivity Symptoms.
If there is any Failed in the diagnosis results
Check the network connection setting. For details, refer to the following:
The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
If all diagnosis results are OK
Troubleshoot the issue by following the article below:
YouTube™, Netflix, or other streaming app doesn't work.