Article ID : 00203317 / Last Modified : 06/08/2020

"Network Error" or "Unable to access the network to view or listen to Internet content"

    This error will occur when an Internet connection cannot be established or if an issue exists with the online network.

    Follow the troubleshooting steps below. Each of these steps represents a possible solution to this issue, so check the network connection status after completing each step.

    1. Test the Internet connection with a different device, such as a computer, to verify if Internet access is available. If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection
    2. Reset the router or cable modem by un-plugging the power cord from the electrical outlet for 1 minute
    3. After plugging the power cord again in your router or cable modem, wait for 5 minutes to make sure your router and/or modem are finished initialising
    4. Check on a computer or other device that you can indeed access the Internet again

    Is the problem solved?

    No, take me to the next step



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