This error will occur when an Internet connection cannot be established or if an issue exists with the online network.
Follow the troubleshooting steps below. Each of these steps represents a possible solution to this issue, so check the network connection status after completing each step.
- Test the Internet connection with a different device, such as a computer, to verify if Internet access is available. If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection
- Reset the router or cable modem by un-plugging the power cord from the electrical outlet for 1 minute
- After plugging the power cord again in your router or cable modem, wait for 5 minutes to make sure your router and/or modem are finished initialising
- Check on a computer or other device that you can indeed access the Internet again
Is the problem solved?