- Make sure your TV is connected to the Internet.
- Check that you have set the correct date and time before trying to connect.
- If additional help is needed, refer to the How to & Troubleshooting for internet connection article.
- Proceed to the respective article depending on the type of issue you are facing:
- Google Play Store issues - Refer to the I cannot download, install or update any applications from the Google Play Store article
- Access issues or error on a particular app - Refer to the How to perform the Clear Data and Clear Cache for apps article.
NOTES: Clearing the app cache and data will permanently remove all the files, settings, accounts, databases etc.
Is the problem solved?
Yes, the problem is solved No, take me to the next step