Article ID : 00203327 / Last Modified : 28/12/2021

Check the following:

    Refer to this video tutorial to identify possible causes and solutions if you encounter “No Signal” message on screen.

    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    If you are still facing no signal or unable to find certain TV channels, please refer to further instructions below:

    1. Check your TV’s network provider official website
      Signal reception and tuner issues are very often country-specific. Your local TV service network provider, may have implemented technical changes which will directly impact you. Therefore, we suggest that you check the latest news that’s normally on your TV network service provider’s website.
    2. Often you will have to retune your TV
      If you’re using a Set-Top Box (STB), please refer to the STB’s user manual. Alternatively, you can find support articles for our Bravia range — Sony’s Android TVs and non-Android TVs below:

    Sony's Android TV retune guides (opens in a new window):

    For our other BRAVIA TVs (opens in a new window):

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