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KDL-49W800F

W80F| LED | Full HD | High Dynamic Range (HDR) | Smart TV (Android TV) / Included components may vary by country or region of purchase: RMF-TX310P

Specifications
Product Highlights

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Downloads Manuals Questions & Answers

Android Pie Interactive TV Guide
Find what you are looking for...manuals, firmware, drivers, specifications and more
Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
Having trouble with your remote? Here are the five most common causes and how to solve them
Android Oreo Interactive TV Guide

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Where to Buy

Buy the latest genuine products only from our authorized dealers.

Important Information

End of support notification for products using the Windows 7 operating system
Termination of Serial Abtak service on Sony 2016 through 2018 BRAVIA Android and non Android TVs
Termination of PlayMemories Online on Sony Android TVs (for 2016, 2017 and 2018 models only)
Notice for BRAVIA TV owners: Termination of Asphalt Nitro service on Sony 2015 through 2018 BRAVIA Android TVs

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date

Firmware update to v6.7140 for Asia PacificRelease Date: 01/12/2020
01/12/2020

Manuals

How to find information in the TV manuals

Select a language

Afrikaans
English
French
Indonesian
Persian
Portuguese
Russia
Simplified Chinese
Swahili
Thai
Vietnamese
Zulu

File Size

Release Date

Help Guide (Web manual)File size is not provided.Release Date: 01/12/2020
01/12/2020
[PDF]Startup Guide(431 KB)Release Date: 28/02/2018
431 KB
28/02/2018
[PDF]Reference Guide(637 KB)Release Date: 25/03/2018
637 KB
25/03/2018

Questions & Answers

BRAVIA TV Troubleshooting Guide
How do I install applications on the Android TV™? / How do I confirm the all installed apps?
What is Screen Mirroring and how do I use it with my Sony TV?
How do I uninstall applications on the Android TV™?
Frequently Asked Questions for Sony's Android TV

There is no picture when using an HDMI connection.
Android TV Picture & Screen FAQ
The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off.
How to troubleshoot TV picture and screen issues

The TV does not produce any sound or audio when using an HDMI connection.
The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT jack.
TV Audio and Sound FAQ
Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection.

What is the Wi-Fi Direct feature?
The screen mirroring function doesn't work.
How to display the screen of other devices on the TV wirelessly / Solution when the screen cannot be displayed
What is Screen Mirroring and how do I use it with my Sony TV?

Why does the LED light up or blink in different colors?
My TV has no picture, no power, or the LED light blinks/flashes red
How to troubleshoot TV power issues
The TV will not turn on or does not have any power.

Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2020 models)
BRAVIA Connectivity Guide
Frequently Asked Questions for Sony's Android TV
What is the recommended viewing distance for televisions?
Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?
What 4K contents do Android TV support?

How to connect Android TV™ to a network using a wireless connection.
How to & Troubleshooting for internet connection
The Android TV™ Wi-Fi signal drops or intermittently disconnects.
The Android TV™ cannot be connected to the Internet: how to perform a network diagnosis
What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)
How to connect the BRAVIA TV to a network using a wired connection

Frequently Asked Questions for Sony's Android TV
The Android TV™ turns on automatically. The Android TV turns off automatically.
Unable to complete the firmware/software update using the television menu.
Troubleshooting (Android TV™): What are the benefits of restarting the TV and software updates? / Issues with the sound and screen
How do I perform Firmware/ Software Updates for my Android TV™?

How do I initialize the Touchpad Remote Control?
Registering my Touchpad Remote Control or Voice Remote Control always fails.
Having trouble with your remote? Here are the five most common causes and how to solve them
TV remote control not operating properly or not responding at all.
Can I operate my TV without the supplied remote?
How to pair the Touchpad Remote Control with the TV

Android TV™ software update information
What has changed in the Home menu after the software update?
What is the message at the upper right of the screen when TV is turned on?
What is the message on the Home menu?

Control your TV with Amazon Alexa devices
Install Amazon Alexa App and Setup Android TV Skill
My Android TV doesn't respond to Amazon Alexa commands
A channel specified using Amazon Alexa-enabled device cannot be viewed.
Device discovery fails on the TV Control Setup with Amazon Alexa app in the TV with the speaker.
The TV can suddenly no longer be controlled with Amazon Alexa-enabled devices through voice operations.
The TV cannot be turned on using Amazon Alexa devices.

Netflix errors messages and error codes
How to determine which version of the Netflix app is on my Sony device?
Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
The Netflix icon is missing.
When I launch the Netflix application, the application suddenly closes.
When streaming Netflix Ultra HD, the image is not in 4K.
Chromecast built-in cannot be used from the Netflix application.

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KDL-49W800F

W80F| LED | Full HD | High Dynamic Range (HDR) | Smart TV (Android TV) / Included components may vary by country or region of purchase: RMF-TX310P

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