Article ID : 00203770 / Last Modified : 14/07/2022Print

Perform a Network Diagnosis

    Perform a Network Diagnosis

    Follow these steps to perform a network and connectivity diagnosis, which can help pinpoint various issues:

    1. Open the Settings screen. How to access Settings
    2. Select Network & Internet or Network.
    3. Select Advanced settings.
      Note: If Advanced settings is not shown, skip this step.
    4. Select Network status.
      Note: If the Network status option is not shown, proceed to the Steps without performing a network diagnosis step.
    5. Select Check Connection.
    6. At the Do you want to check the connection? screen, select YES to start the connection diagnosis process.
    7. When the diagnosis process is finished, the connection results will be displayed and the three items displayed in the connection results provide information about the network connection status.
      Note: The following are examples of displayed connection results:
      • Cable connection: OK
      • Local access: Failed
      • Internet access: Failed

    If your TV doesn't have the Network status option:

    Steps without performing a network diagnosis

    Which connection result is displaying?

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