Perform a Network Diagnosis

Perform a Network Diagnosis

Follow these steps to perform a network and connectivity diagnosis, which can help pinpoint various issues:

1. Open the Settings screen. How to access Settings
   • If the remote control has a Quick Settings button:
     1. On the remote control, press the (Quick Settings) button.
     2. Select Settings.
   • If the remote control does not have a Quick Settings button:
     1. On the remote control, press the HOME button.
     2. Select Settings.
2. Select Network & Internet or Network.
3. Select Advanced settings.
   Note: If Advanced settings is not shown, skip this step.
4. Select Network status.
   Note: If the Network status option is not shown, proceed to the Steps without performing a network diagnosis step.
5. Select Check Connection.
6. At the Do you want to check the connection? screen, select YES to start the connection diagnosis process.
7. When the diagnosis process is finished, the connection results will be displayed and the three items displayed in the connection results provide information about the network connection status.
   Note: The following are examples of displayed connection results:
   • Cable connection: OK
   • Local access: Failed
   • Internet access: Failed

If your TV doesn't have the Network status option:

Steps without performing a network diagnosis

Which connection result is displaying?

• All wired connection diagnosis results are displayed as failed. (Failed/Failed/Failed)

• Both Local Access and Internet access fail when using a wired connection. (OK/Failed/Failed)

• The TV is connected to the local network but not to the Internet. (OK/OK/Failed).

• The TV cannot access an Internet video content even if it is connected to the Internet.

• All connections diagnosis are displayed as OK. (OK/OK/OK)

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