IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow this procedure to troubleshoot when there is no sound or low volume coming from the TV speakers.
Before you start
- If you have a device connected to the 3.5mm jack on your TV, depending on your model it may not be possible to have sound from both the TV speakers and the device simultaneously. Check the article How to get sound from headphones and the Bravia TV speakers at the same time for more details.
- Refer to the operating instructions supplied with your product if model-specific information is required to complete any steps or settings changes.
- If you need to confirm your TV model type, check the article How to check if your TV is a Google TV™, Android TV™, or other TV.
- Because each step represents a possible solution to this issue, check your TV sound status after completing each step.
You may experience low or no sound for several reasons. We've provided information and steps for several potential causes, starting with the more common conditions or easier steps first. Follow the steps as necessary:
These steps provide easy solutions to common issues that occasionally occur.