Article ID : 00131777 / Last Modified : 23/09/2023Print

Cannot connect to the Internet or network when the Wi-Fi has WEP encryption.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    When the incorrect password is entered for the WEP encryption setting, an unrelated error message, such as the following, is displayed. 

    • Router not found
    • Could not connect to the Internet
    • Could not find (your Wi-Fi network)

    When using Wi-Fi with a WEP encryption method, the TV cannot identify an incorrect password. Because of this, when an incorrect password is entered, the appropriate error message will not be displayed. If the TV cannot connect to the Internet or network, check whether the password was entered correctly, regardless of the error message that appears.

    NOTE: Even when the Connected successfully! message appears, the TV may not be able to connect to the Internet due to an incorrect password. Check the password, then try to connect again.

    Related article: The Android TV™ cannot be connected to the Internet: how to perform a network diagnosis