The TV can suddenly no longer be controlled with Amazon Alexa-enabled devices through voice operations.

IMPORTANT: This article only applies to specific products, country and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article below.
Countries and regions where Sony's Android TV™ supports Amazon Alexa-enabled devices
 

When the Privacy Policy of the TV Control Setup with Amazon Alexa app in the TV is updated, you cannot control the TV with Amazon Alexa-enabled devices through voice operations.
Agree with the latest Privacy Policy of the TV Control Setup with Amazon Alexa app to continue using Amazon Alexa-enabled devices to control the TV.

The message below is displayed when you control the TV with Amazon Alexa-enabled devices through voice operations after the Privacy Policy is updated.
The Privacy Policy has changed. Please run TV Control Setup with Amazon Alexa to accept the changes. 

When this message is displayed, the Privacy Policy of the TV Control Setup with Amazon Alexa app has been updated. Agree to the new Privacy Policy by following the steps below.

1. Select the TV Control Setup with Amazon Alexa app.
   For Android™ OS 8.0 or later
   1. Press the Home button on the remote control.
   2. Select Apps.
   3. Select TV Control Setup with Amazon Alexa.
   
   For Android OS 7.0
   1. Press the Home button on the remote control.
   2. Select TV Control Setup with Amazon Alexa in the Apps category.
       
2. When the Privacy Policy screen is displayed, select Agree or Proceed.
   NOTE: Scroll down and display the full text of the Privacy Policy to select Agree or Proceed.
    
3. Confirm that you can now control the TV with Amazon Alexa-enabled devices through voice operations.

NOTE: The Amazon Alexa App is a mobile application provided by Amazon.

*Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
*Google and Android are trademarks of Google LLC.