I cannot download, install, or update any applications from the Google Play Store.

IMPORTANT:

• This article is for Android TV/Google TV only. If you aren't sure of the type, check if your BRAVIA TV is a Google TV, an Android TV or other.
• For TVs other than Android TV/Google TV, refer to the What apps are available for my TV? article.

Your apps may not install or update from the Google Play™ store for various reasons. Make sure you check if the issue is resolved after each step you perform. These steps may vary depending on the software version (operating system) installed on your TV.

When I try to download, install, or update an app from the Google Play Store:

• Applications cannot be installed from the Google Play, Install pending... is shown on their icon in HOME menu.
• A Server error message appears and I cannot access the Google Play Store.

1. Check the available storage space. To download an application, the available storage space must be larger than the application size to be installed.
   NOTE: If you download an application when the storage is full, the Server error message appears, and you will be unable to access the Google Play Store.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select System — Storage — Internal shared storage — Available.
      • Select Device Preferences — Storage — Internal shared storage — Available.
      • Select Storage & reset — Internal shared storage — Available.
      • Select Storage & reset — Storage — Available.
2. If your TV has a Delete demo content setting, perform the following:
   NOTE: No demo content found message might be displayed that cannot be deleted.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select System — Storage — Delete demo content — OK.
      • Select Device Preferences — Storage — Delete demo content — OK.
3. If your TV has one of the following settings, perform a cached data clear:
   NOTE: Immediately after deleting the cache data, some thumbnails on the HOME screen might be displayed as gray squares.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select System — Storage — Internal shared storage(except for system area) — Cached data — Clear cached data? — OK.
      • Select Device Preferences — Storage — Internal shared storage — Cached data — Clear cached data? — OK.
4. When there is not sufficient available storage space, follow these steps to uninstall unnecessary applications:
   NOTE: When an application is uninstalled, all data related to the application is also erased.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Apps — See all apps.
      • Select Apps — See all apps, and then check the Installed apps category.
      • Select Apps, and then check the Downloaded apps category.
   3. Select an application to uninstall.
   4. Select Uninstall.
   5. Select OK.
5. Reset the TV. For how to reset the TV, refer to the How to restart (reset) an Android TV™ or Google TV™? article.

6. Make sure to use a Google™ email account

   Notes:

   1. If you create your Google email account in United States or any other country, some apps may not be available in the Google Play store.
   2. If you register a non-Google email on your Android TV™ device, Google may not recognize it as a valid Google Play account.

7. Follow the steps below to delete the current registered account and register your Google email account:

8. Delete the registered account.

   1. Open the Settings menu. The options vary depending on the model year of your TV.
      • Using the Quick Settings button:
        1. On the supplied remote, press the  Quick Settings button.
        2. Select  Settings.
      • Using the HOME menu button:
        1. On the supplied remote, press the HOME button.
        2. Select  Settings.
   2. Under the Personal category, select Google.
   3. Select Remove account.
   4. Select OK.

9. Register your Google email.

   1. Open the Settings menu. The options vary depending on the model year of your TV.
      • Using the Quick Settings button:
        1. On the supplied remote, press the  Quick Settings button.
        2. Select  Settings.
      • Using the HOME menu button:
        1. On the supplied remote, press the HOME button.
        2. Select  Settings.
   2. Under the Personal or Accounts category, select Add account.
   3. On the Choose account type screen, select Google.
   4. Enter your Google email and password to sign in.