Article ID : 00280187 / Last Modified : 19/04/2024Print

There is no sound from the TV speakers when the TV is connected to a soundbar or home theater system using the S-CENTER port.

    IMPORTANT: This article applies only to specific products. Check the Applicable Products and Categories section of this article.

    If you don't hear any sound from the TV speakers when connecting to a soundbar or home theater system using the S-CENTER port, this is not a malfunction of the TV or audio/video device.

    Instead, please check the following settings:

    1. Center speaker features:
      • The sound from the TV speaker is created according to the built-in speaker configuration of the TV. The sound positioning tweeters or vibrating frame tweeters at the top of the TV screen reproduce high-frequency sounds from behind the picture. This allows the sound to precisely match what is on the screen for a truly immersive experience.
      • When connected to the S-CENTER SPEAKER IN​ port of the TV, the low- and mid-range sounds are output from the soundbar or home theater system, so you may be able to hear those sounds better than the higher-range sounds from the TV speakers.
    2. Specifications and connection:
      • Confirm that the TV has an S-CENTER SPEAKER IN port that supports the Acoustic Center Sync feature.
        Hint: Not all BRAVIA TVs support the Acoustic Center Sync feature. For details, refer to the TV product website or the Acoustic Center Sync section in the following article: Which Sony audio products can use the exclusive features of BRAVIA TVs?
      • Make sure that the S-CENTER SPEAKER IN port of the TV and the S-CENTER OUT port of the soundbar are connected using the TV center speaker mode cable. For details, refer to the TV/soundbar operating manual or Help Guide.
      • Depending on the audio source, the sound will not be output from the TV.
    3. Soundbar settings:
      • HT-A5000, HT-A3000
        • Press the SOUND FIELD button on the remote control, and then select Sound Field: Effect On.
          Note: If the output audio source is multi-channel, the sound will be output from the TV speakers even when Sound Field: Effect Off is selected. If the output audio source is 2-channel, the sound will not be output from the TV speakers even when Sound Field: Effect On is selected.
        • Follow one of the methods below:
          • Press the HOME button on the remote control, select SetupAdvanced SettingsAudio SettingsSound Field Setting, and then select Sony | Vertical Surround Engine.
            Note: If you select Dolby Speaker Virtualizer or DTS Virtual: X/DTS Neural:X, the sound will not output from the TV.
          • Press the HOME button on the remote control, and then set 360 Spatial Sound Mapping to On.
            Note: This setting is available only when the optional speaker is connected.
      • HT-A7000
        • Follow one of the methods below:
          • Press the HOME button on the remote control, select SetupAdvanced SettingsAudio SettingsSound Effect, and then select Sound Mode On.
            Note: If you select Dolby Speaker Virtualizer or DTS Neural:X, the sound will not output from the TV.
          • Press the HOME button on the remote control, and then set 360 Spatial Sound Mapping to On.
            Note: This setting is available only when the optional speaker is connected.
        • Press the IMMERSIVE AE button on the remote control, and then select Immersive Audio Enhancement: On.
          Depending on the audio source, the sound will be output from the TV by activating the Immersive Audio Enhancement feature.
          Note: If the output audio source is Dual Mono, the sound will not output from the TV speakers.
      • BRAVIA Theatre Quad (HT-A9M2)
        • On the remote control screen in the Sony | BRAVIA Connect app, select SettingsSound SettingsSound Field Setting, and then set 360 Spatial Sound Mapping to On.
          Note: Depending on the input, audio signal, or sound field settings, sound may not be output from the TV, and some additional settings will be required. For example, on the remote control screen in the Sony | BRAVIA Connect app, you will need to set Sound Field to On, and Sound Field Settings to 360 Spatial Sound Mapping. For details about the conditions and procedure, refer to the Help Guide.
        • In the Sony | BRAVIA Connect app, select SettingsSound SettingsSound Output Check, and then select Test Tone to check if the sound is output from the TV.