Article ID : 00205171 / Last Modified : 25/10/2023Print

FAQs for Using Amazon Alexa with BRAVIA TVs

    IMPORTANT: This article only applies to specific products, countries, and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article Countries and regions where Sony's TV supports Amazon Alexa devices.

    Basic Information

    Alexa is Amazon's cloud-based voice service. Alexa Skills are voice-driven Alexa Cloud Service capabilities that enable you to control select products through the Amazon Alexa app that runs on Amazon Echo and Amazon Echo Dot devices. With this feature, you can use your voice to turn your TV on or off, change channels, control volume, and more.

    If your TV supports Amazon Alexa, one of the following apps will be on the Apps list. You cannot install these apps yourself.

    • TV Control with Smart Speakers
    • TV Control Setup with Amazon Alexa

    For more details, refer to the following:

    Hot Topic!

    The TV can suddenly no longer be controlled with Amazon Alexa-enabled devices through voice operations.

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    How to use

    Which Sony Alexa Skill is compatible for my TV?

    What is required to control your TV with Amazon Alexa?

    What can I control on my TV with Alexa?

    How to set up Amazon Alexa

    Can I change channels with Alexa on my cable or satellite box?

    What are Scenes?

    Can I control multiple TVs with the same Alexa account?

    What is the best name for my TV to work with Alexa?

    Why do I need to link my TV to the Sony Video skill?

    Can I link 2 video skills to 1 echo device?

    Why do I have to pair my remote control to change channels on my cable or satellite box with Alexa?

    Can I use an Alexa Show device to control my TV?


    The TV cannot be turned on using Amazon Alexa-enabled devices.

    My TV doesn't respond to Amazon Alexa commands.

    Device discovery fails on the TV Control with the Smart Speakers or TV Control Setup with the Amazon Alexa app.


    * Amazon, Echo, Alexa, and all related logos are trademarks of, Inc. or its affiliates.