Apple TV access issues or unable to pair Apple devices to my TV using the AirPlay app of HomeKit

IMPORTANT: This article only applies to specific products and/or operating systems. Please check the Applicable Products and Categories section of this article before starting these steps.

If you experience Apple TV access or connection issues when pairing to an Apple device using the AirPlay app, follow these steps to resolve the issue:

1. Restart your Apple device.
2. To use the Apple TV app, AirPlay, and HomeKit, you will need to enable the Sony Smart TV services via the BRAVIA TV Privacy Policy. Follow the steps below.
   1. On the supplied TV remote, press the HELP button.
   2. Go to Status & Diagnostics, and then select Privacy settings.
   3. On the Privacy Policy screen, read the privacy policy, if you agree, scroll down to the very bottom of the policy, and then agree, at least with respect to Sony Smart TV services, or select the Agree all option if you desire.
   4. On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu.

*Apple, iPhone, iPad, iPod touch, Apple TV, Mac, AirPlay, and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries and regions.