IMPORTANT: This article only applies to specific products, countries, and/or operating systems. For the applicable products, please check the Applicable Products and Categories section of this article. For the applicable countries/regions and operating systems, please refer to the article Countries and regions where Sony's TV supports Amazon Alexa devices.
Alexa is Amazon's cloud-based voice service. Alexa Skills are voice-driven Alexa Cloud Service capabilities that enable you to control select products through the Amazon Alexa app that runs on Amazon Echo and Amazon Echo Dot devices. With this feature, you can use your voice to turn your TV on or off, change channels, control volume, and more.
If your TV supports Amazon Alexa, one of the following apps will be on the Apps list. You cannot install these apps yourself.
- TV Control with Smart Speakers
- TV Control Setup with Amazon Alexa
For more details, refer to the following:
The TV can suddenly no longer be controlled with Amazon Alexa-enabled devices through voice operations.
How to use
Device discovery fails on the TV Control with the Smart Speakers or TV Control Setup with the Amazon Alexa app.
* Amazon, Echo, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.