IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Before you start
Prior to performing further troubleshooting steps, confirm whether the remote control has a Microphone button or mark. Remote controls that support voice recognition will have that button or mark.
- The location of the Microphone button or mark on the remote control varies depending on the region and the model. Refer to the manual for details.
- If the Microphone button/voice command function does not work on your Voice command remote control after updating the TV or after you replace your Voice command remote control, refer to the How to pair or re-pair your wireless or Voice command remote control to your Google TV™ or Android TV™ article.
- For Google TV™ models: If the TV is set up as a basic TV, voice recognition via remote control does not work. The TV must be set up as a Google TV.
For TVs that do not come with a remote control as shown above, you can use one of these two alternatives to the voice recognition function of the TV.
- Use a software keyboard.
- Use the Google TV application on your mobile device or tablet.
Note: In this case, it is necessary to connect your smartphone or tablet to the same network as the TV.
For details about OS versions that support Google TV, refer to the appropriate page:
If voice recognition does not work, even when you use a remote control that supports the voice recognition function, check the following items.