Article ID : 00203328 / Last Modified : 27/12/2021Print

Check the TV’s power cable, energy saving switch (if applicable) and another connected device:

    Refer to this video tutorial to identify possible causes and solutions.

    Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

    Alternatively, you may also follow the detailed instructions below:

    1. Disconnect the TV power cable and wait two minutes.
    2. Reconnect the TV power cable and press the [Power] button again on the TV instead of the remote control.
      NOTE: If your TV is using an external power supply unit, make sure that the cable between the power outlet and the TV’s external power supply unit is firmly connected on both ends.

      If the TV starts, it means that the remote control is out of batteries, or the batteries are not inserted properly in the remote, or that the remote is not working correctly.
    3. If your TV has a TV Energy Saving Switch (at the back or side of the TV) please check that it is ON
      • 6 = Energy Saving Switch (not available for all TV models)

    4. Try connecting another electronic device on the same AC outlet and check whether you can use it to confirm the issue is not coming from your AC outlet.

    Is the problem solved?

    Yes, the problem is solved No, I want to contact Sony support

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