IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Prior to performing further troubleshooting steps, confirm whether the remote control has a Microphone 
button or mark. Remote controls that support voice recognition will have that button or mark.
Notes:
- The location of the Microphone button or mark on the remote control varies depending on the region and the model. Refer to the manual for details.
- If the Microphone button/voice command function does not work on your Voice command remote control after updating the TV or after you replace your Voice command remote control, refer to the How to pair or re-pair your wireless or Voice command remote control to your Google TV™ or Android TV™ article.
- For Google TV™ models: If the TV is set up as a basic TV, voice recognition via remote control does not work. The TV must be set up as a Google TV.
For TVs that do not come with a remote control as shown above, you can use one of these two alternatives to the voice recognition function of the TV.
- Use a software keyboard.
- Use the Google TV application on your mobile device or tablet.
Note: In this case, it is necessary to connect your smartphone or tablet to the same network as the TV.
For details about OS versions that support Google TV, refer to the appropriate page:
Troubleshooting steps
If voice recognition does not work, even when you use a remote control that supports the voice recognition function, check the following items.
Note: If you are using the Touchpad Remote Control for models released in 2015, Refer to the How to pair the Touchpad Remote Control with the TV article.
- Check if the remote control is registered.
Note: If your model was released in 2020 or later (except for W8L, X64L, X70L, X74L, X75L, X77L, W8K, X74K, X75K, W8, X7, and X75H series), you can skip this step. Refer to the 2. Register the remote control step.
- Open the
Settings screen.
How to access Settings
- If the remote control has a
Quick Settings button:
- On the remote control, press the (Quick Settings) button.
- Select Settings.
- If the remote control does not have a Quick Settings button:
- On the remote control, press the HOME button.
- Select Settings.
- The next steps will depend on your TV menu options:
- Select Remotes & Accessories → Bluetooth Settings.
- Select Remotes & Accessories.
- Select Bluetooth settings.
-
Check if SONY TV RC MIC 001 or SONY TV VRC 001 is registered.
If it is registered:
If it is not registered or not displayed:
- Register the remote control.
- Open the Settings screen.
How to access Settings
- If the remote control has a Quick Settings (
or 
) button, press the Quick Settings button and select Settings. - If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
- The next steps will depend on your TV menu options:
- Select Remotes & Accessories → Remote control → Connect via Bluetooth or Activate button.
- Select BRAVIA Settings → Voice Remote Control.
- Select Remote control → Connect via Bluetooth.
- Select Voice Remote Control → Activate button.
- Follow the onscreen instructions.
Note: If the battery level is low, pairing may fail. In such cases, before pairing, replace the batteries with new ones.
- For Google TV models: On the remote control, press and hold the Microphone button. During holding the Microphone button, speak into the microphone on the remote control.
- For Android TV models: On the remote control, press the Microphone button and then speak into the microphone on the remote control.
Position the microphone closer to your mouth, or speak in a loud and clear voice.
Note: The microphone is usually located at the top of the remote or just above the center of the remote (location may differ depending on your remote control).
If the issue persists, remove and then re-insert the remote control batteries.
