Unable to operate previous BRAVIA TVs with the remote control included with a newly bought Google TV™ or Android TV™
IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The remote control included with Google TVs or Android TVs released in 2019 or later cannot operate another TVs because the communication system is different from remote controls included with TVs up until now.
If the Android TV with which that remote control was included can be operated, it will function correctly.
Register your product
Get access to all information, keep your product up to date and enjoy great deals.
Contact support
Contact our Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Professional product support and services
Customer support and service center information for professional products (Broadcasting & Business equipment)
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
