Video playback can be choppy, skipping, or audio can cut out momentarily when watching 4K streaming apps.(BRAVIA 3 / 2II Series)

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article for details.

If you’re experiencing choppy video playback, skipping, or brief audio dropouts when streaming 4K content (e.g., on YouTube TV, DirecTV, etc.), try the following steps:

1. Check Network bandwidth:
   • Ensure your network speed supports 4K streaming. If your connection isn’t optimized, some apps let you lower the video resolution. If necessary, select 1080p instead of 4K/UHD.
2. Disable features that may affect streaming:
   1. Turn Off Google Assistant Voice Control:
      • Switch off the hardware MIC located at the bottom center of the TV.
      • Go to Settings, then select Accounts & sign-in → your account → Google Assistant → Hands-free Mic, and turn it OFF.
   2. Disconnect Bluetooth Devices: turn off any connected Bluetooth speakers or headphones.

Related article: YouTube™, Netflix, or other streaming apps do not work.