Experiencing TV issues? Reset your TV with a soft restart, power cycle, or factory data reset
There are several reset methods available for your television, depending on the issue you are experiencing.
Try each step if it applies to your situation before moving on to the next. If you aren't sure of your TV type, check if your BRAVIA TV is a Google TV, an Android TV or other.
Video tutorial for Android / Google TVs
Is your TV responsive?
YES
Your TV is responsive if it reacts when you press the buttons on the TV or remote control.
If your TV is responsive but has specific issues (e.g. app crashes, random turn-offs, etc.), try the following options:
Soft Reset (Android/Google TVs)
NO
Your TV is unresponsive if it doesn't react when you press the buttons on the TV or remote control.
If your TV is unresponsive and has specific issues (e.g. stuck, not powering on, continuously rebooting, etc.), try the following options:
Where to locate the TV buttons
For the exact TV button location, check the front, sides, and back of your TV, or refer to the TV model guide.
You can also refer to the support articles below:
- Power button location on BRAVIA TV models (2018 Onwards)
- Power button location on BRAVIA TV models (2014-2017)
How to recover your TV apps after a forced factory reset
After performing a forced factory reset, you may be able to recover some of your TV apps if they are synced with your Google account.
The steps to sync your apps will depend on your TV menu options:
- HOME → Settings → Device Preferences or Accounts & Sign-In → Google → Choose synced apps → Select the items you want to sync with the account → Sync now.
- HOME → Settings → Google → Choose synced apps in Sync → Select the items you want to sync with the account → Sync now.
- HOME → Settings → Personal → Google → Choose synced apps in Sync → Select the items you want to sync with the account → Sync now.
Contact us
If the issue persists after completing all steps, please contact us for further support.
Proceed to Book Service Request form to submit your request.
If you require phone support, please contact us at: 18001037799 (Toll-free)
Operating hours: Monday-Sunday 9:00 am - 7.30 pm
