Article ID : 00228635 / Last Modified : 19/05/2024Print

I paired my Bluetooth speakers with my computer, but no sound comes out or I can't reconnect

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Important! Read this before you start

    Pairing steps

    Step 1. Set the audio system to pairing mode.

    NOTE: For details on how to set the audio system to pairing mode, refer to the manual of the product.

    Below is an example of SRS-XB31 model. 

    If you have previously paired other Bluetooth speakers, delete the speaker from the list of paired Bluetooth devices, and then pair it again.

    Step 2. Operate a device and complete the pairing

    Select your source device from the following list to confirm the pairing procedure:

    Windows or MacOS computer.

    Other devices

    Note: Not all Sony Google/Android TVs can be used with Bluetooth headphones or speakers. Verify your TV supports Bluetooth using the article Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?

    If you have successfully connected the Bluetooth speakers to a computer through Bluetooth but can't hear audio through the Bluetooth speakers, you may need to change your computer settings.

    The menu items displayed on the computer may vary depending on the model or OS version:

    For Windows 11

    For Windows 10

    For Windows 8/8.1

    If the issue is not resolved

    • Make sure the volume of your computer isn't set to mute.
    • Restart the audio playback app.
    • If the issue is still not resolved, please contact us for further support.