Frequently Asked Questions about the Scene-based Listening feature

A. Check the following:

• Make sure the smartphone's Bluetooth function is set to ON.
• Make sure the smartphone isn't connected to other audio devices.
• Make sure LE-xxxxx (model name) appears as a connected device in the smartphone's Bluetooth setting.
• Make sure the Service Link is set to ON: Select My Device tab → Device settings → System → Service Link.
• If the audio device can't reconnect to Scene-based Listening:
  1. Delete the LE-xxxxx (model name) from the list of connected devices in the smartphone's Bluetooth settings.
  2. Connect the audio device to Scene-based Listening in the Scene tab.

• Make sure the audio device's software, the Sony | Sound Connect app, and the supported music apps are all updated to the latest version.
• The audio device can't connect to the app while its software is updating. Try the connection again after completing the update.

A. Check the following:

• Make sure the audio device is connected to the smartphone via Bluetooth. Check that LE-xxxxx (model name) is displayed as a connected device in the smartphone's Bluetooth setting.
• Check whether the music app has permission to use Bluetooth to connect to headphones or speakers.
  * The following steps are examples. For details, refer to your smartphone's user manual.
  • For Android devices (Android 12 or later):
    1. On your smartphone, select Settings → Apps → See all apps, then select the app you're using.
    2. Select Permissions → Nearby devices.
    3. Tap Allow.
  • For iPhone (iOS):
    1. On your smartphone, open Settings.
    2. Scroll down and tap Apps.
    3. Select the music app you're using.
    4. Make sure the toggle for Bluetooth is turned On (green).

  Hint: Depending on the music app, additional setup may be required within the app itself. Launch the app you want to use and complete the connection settings for your headphones or speakers.

• If you are using headphones:
  • For LinkBuds and LinkBuds S only: If you use only one side of the headphones, wear the right side. The Scene-based Listening feature can't be used if you are only wearing the left side.
  • Make sure the time and place are properly set in the Time and place setting of each usage scene.
    Note: The available settings menu may vary depending on the country or region.
• If you are using speakers:
  • Make sure the time and day of the week are properly set in the Time setting of each usage scene.
• The Scene-based Listening feature will not be started in the following situations:
  • When you're talking with someone using the headphones
  • When another Scene-based Listening feature started within 5 minutes
  • When silent mode is set to ON

A. Check the following:

• Make sure the desired mobile app is set to ON: Select Scene tab → Voice Cue → Spoken notifications.
  Hint: Only apps that receive notifications when a compatible audio device is connected to Scene-based Listening can be set in the Spoken notifications setting.
• If multiple notifications are detected from the same app, only the latest notifications will be read.
• If you are using an iPhone: In the Bluetooth settings, select LE-xxxxx (model name) and check that Share System Notifications is set to ON.