IMPORTANT: This guide is only applicable for Sound bar models with a prefix of "HT". For other models, please refer to the Sony support website for solutions
Click on the topic to view the Troubleshooting:
Hint: Want to know how to connect your Sound Bar to your TV? Refer to the BRAVIA Connectivity Guide.
No Power, Cannot Operate or Freeze
No Sound (Bar Speaker or Subwoofer)
Abnormal sound (noise, skip, etc.)
Cannot recognize the USB device
Bluetooth pairing issues
If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.