Article ID : 00227837 / Last Modified : 05/01/2023Print

How can I find support information about the remote control bundled with my TV?

    You can find information about your TV’s bundled remote control by going to model-specific TV information on the support site.

    Step 1: Find your TV’s model name

    The model name – a series of letters and numbers – can be found on the product box, user manual and the TV’s user settings. Here are a few examples of some TV models:

    • KDL‐49W800G
    • KD-50X80J
    • XR-55A80J
    • XRM-55A80J

    For more details on how to find your exact model name, please see:
    >>>How to find your TV model name


    Step 2: Search for the model name on the support site

    Type in your TV’s model name into the search bar. The full name should automatically appear in the auto-suggest menu, once you start typing. Click on the model to go directly to the product page, or click the “search” button to find the best possible matches, and choose a TV.

    >>> Support Website home page


    NOTE: If you are not sure whether your remote is the bundled remote or another remote that was sold separately, try typing in the model name of the remote control.
    The model name is either on the front of the remote control or inside the battery compartment/cover. Click here to check how to open the battery compartment of TV remote control. 
    The model name starts with “RM”.

    If your remote is a standalone product or optional accessories, the model page of the remote will be shown in the search results. Procceed to the remote control page for support information. 

    If your remote is a supplied accessory bundled with your TV, procceed to the TV model page for support information. 

    Step3: Go to your TV’s model page

    Once you’re on the TV’s product page, you can see the basic information about the remote in the Reference Guide/Operating Instructions or Help Guide.
    It shows you the buttons and the functions available.*

    Reference Guide/Operating Instructions

    Help Guide

    Also, by typing in keywords such as “remote” or “remote control” in the search box, you can find related articles.


    If you encounter issue with your remote control such as buttons not working or voice search not working, refer to TV troubleshooting guide

    *The remote control shape, location, availability and function of remote control buttons may vary depending on your region/country/TV model.