Article ID : 00205890 / Last Modified : 27/03/2024Print

The headphones do not turn on. (Headband/In-Ear)

    Follow these steps to troubleshoot this issue:

    1. Turn the headphones off and on again, then check to see if the Power indicator flashes.

      Note: The location and color of the power indicator differs depending on the product. For details, refer to the manual supplied with the product.

      • WH-1000XM4
        There is a Power indicator on the left unit of the headphones.
      • WI-C400
        There is a Power indicator on the left unit of the headphones.
      The indicator flashes
      The headphones turn on normally.
      The indicator flashes blue and red alternately or it flashes blue twice
      The headphones are in the Bluetooth pairing mode.
      Note: When you pair the headphones with a device for the first time after purchase or after initializing the headphones, the headphones enter pairing mode automatically.
      The indicator does not flash or light up
      Go to the next troubleshooting step.
    2. Start charging the headphones, then check to see if the indicator lights up.

      The indicator lights up
      The headphones are in the process of charging. Continue charging and go to the next troubleshooting step.
      The indicator does not light up
      There may be a problem with charging. Refer to the The headphones do not charge article.
    3. Reset the headphones.
      Note: For details on how to reset the headphones, refer to How to reset or initialize the Wireless Headphones. Select the appropriate headphones type or model for resetting steps.
      WH-1000XM4 How to reset

      WI-C400 How to reset

      The headphones turn on
      The issue may have been caused by a temporary malfunction.
      The headphones do not turn on
      Go to the next troubleshooting step.
    4. Initialize the headphones.

      Notes:
      • After initialization, the headphones will return to the factory settings and all Bluetooth pairing information will be deleted.
      • The method of initializing the headphones differs depending on the model. For details, refer to How to reset or initialize the Wireless Headphones. Select the appropriate headphones type or model for initializing steps.
      WH-1000XM4 How to initialize   WI-C400 How to initialize  
      The headphones turn on
      The issue may have been caused by a temporary malfunction.
      The headphones do not turn on
      The headphones may be malfunctioning, and service may be required.

    Go to the Headphones Troubleshooting Guide