Notes:Go to the Headphones Troubleshooting Guide top page
- If the Bluetooth connection with headphones suddenly disconnects, refer to the Bluetooth connection with headphones or speakers is suddenly disconnected article.
- If the headphones have been paired with multiple devices and could not connect to a specific device now, refer to this FAQ
- When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.
Select the appropriate headphones type or model for troubleshooting steps: