Why does my LTE device not find an LTE network? (Android 8.0 or lower)

LTE is not supported by all operators and support for LTE can therefore vary by market and region. Alternatively, you might be in a location with poor LTE reception. Try these methods one after the other and, if possible, solve the problem:

• Contact your operator and check that your operator supports LTE, your contract includes LTE and that LTE is available at your location.
• If it's not activated, activate LTE in the device.
• Check the signal strength icon  in the status bar to make sure that your device is connected to a network. If the signal is low or there is no signal, move to an open location, or get close to a window.
• Turn off your device and then turn it back on. Then search for a network from the device to check if an LTE network is available.
   

Activating LTE in the device

Android 8.0

To activate LTE in the device

1. Find and tap Settings > Network & Internet > Mobile network > Preferred network type.
2. Select LTE (preferred)/WCDMA/GSM.

Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

To activate LTE in the device

1. Find and tap Settings > More > Mobile networks > Preferred network type.
2. Select LTE (preferred)/WCDMA/GSM.

Android 4.4 or lower

To activate LTE in the device

1. Find and tap Settings > More... > Mobile networks > Network Mode.
2. Select LTE (preferred)/WCDMA/GSM.

Searching for networks

Android 8.0

To search for available mobile networks

1. Find and tap Settings > Network & Internet > Mobile network > Network operators or Service providers.
2. Select an available LTE network in the list that appears.

Android 7.1.1 or lower

To search for available mobile networks

1. Find and tap Settings > More > Mobile networks > Network operators or Service providers.
2. Select an available LTE network in the list that appears.