Article ID : 00234922 / Last Modified : 06/08/2021

The WebLink displays an error or USB connection is not detected

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If the WebLink function cannot be used, check the following:

    If a "USB device not supported" message is displayed:

    Install the WebLink Host app to your smartphone from the Abalta Website.
    If you have already installed the WebLink Host app, restart your smartphone and reconnect the USB cable.

    NOTE: The message may also be displayed as "USB device not supported. For detail on the compatible devices, visit the support site on the last page in the supplied manual".

    If a WebLink error message is displayed on the head unit screen:

    Confirm the meaning of the message from the Abalta WebLink FAQ website.

    If you are using the iPhone and USB connection cannot be detected:

    A USB connection cannot be detected if the iPhone is locked. Unlock the iPhone by entering passcode or using the Touch ID function.

    If you are using the iPhone with the WebLink Host app and a "Resume a WebLink compatible app to continue" message is displayed:

    Keep the WebLink Host app in the foreground of the screen while using the WebLink function.