Sony SupportAndroid TV | Google TV (BRAVIA)

KD-32W820

W820 | HD Ready | High Dynamic Range (HDR) | Smart TV (Android TV) / Included components may vary by country or region of purchase: RMF-TX520P

Specifications
Product Highlights

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Downloads Manuals Questions & Answers

Android 10 Interactive TV Guide
Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2021 models)
Having trouble with your remote? Here are the five most common causes and how to solve them

TV Connectivity Guide

Get help connecting to a home network, other devices, screen mirroring and troubleshooting.

Sound & Audio

Get help with audio settings and troubleshooting.

Picture, Screen & Flashing Lights

Get answers to common questions like lines on the screen, no picture and image quality.

Where to Buy

Buy the latest genuine products only from our authorized dealers.

Important Information

End of support notification for products using the Windows 7 operating system

Downloads

Support by Sony mobile app

Stay informed about news, software/firmware updates and more!

Release Date

Firmware update to v60309001 for Asia PacificRelease Date: 07/07/2021
07/07/2021

Manuals

Select a language

English
French
Indonesian
Persian
Portuguese
Russia
Simplified Chinese

File Size

Release Date

Help Guide (Web manual)File size is not provided.Release Date: 25/03/2021
25/03/2021

Questions & Answers

BRAVIA TV Troubleshooting Guide
What is Screen Mirroring and how do I use it with my Sony TV?
How do I uninstall applications on the Android TV™ or Google TV™?
Frequently Asked Questions for Sony's Android TV
Getting Started with Android TV

There is no picture when using an HDMI connection.
Android TV Picture & Screen FAQ
The picture looks too big, stretched, does not fit the screen, or parts of the picture appear to be cut off.
How to troubleshoot TV picture and screen issues

The TV does not produce any sound or audio when using an HDMI connection.
The TV does not output sound through the DIGITAL AUDIO (OPTICAL) OUT jack.
TV Audio and Sound FAQ
Frequently Asked Questions for BRAVIA TV ARC (Audio Return Channel) feature
There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection.

What is the Wi-Fi Direct feature?
The Screen mirroring function doesn't work.
How to display the screen of other devices on the TV wirelessly / Solution when the screen cannot be displayed
What is Screen Mirroring and how do I use it with my Sony TV?

Why does the LED light up or blink in different colors?
No picture on the TV screen.
The BRAVIA TV turns on or off automatically.
The TV will not turn on or does not have any power.

Wall mounting - compatible Wall-Mount Brackets and screw hole distance measurements for BRAVIA TV (2015-2021 models)
BRAVIA Connectivity Guide
Frequently Asked Questions for Sony's Android TV
What is the recommended viewing distance for televisions?
Is my 4K/8K BRAVIA TV compatible with HDCP 2.2 or 2.3?
What 4K contents do Android TV support?

How to connect Android TV™ / Google TV™ to a network using a wireless connection.
How to & Troubleshooting for internet connection
The Android TV™/Google TV™ Wi-Fi signal drops or intermittently disconnects.
The Android TV™/Google TV™ cannot be connected to the Internet: how to perform a network diagnosis
What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)
How to connect the BRAVIA TV to a network using a wired connection

Frequently Asked Questions for Sony's Android TV
The Android TV™ turns on automatically. The Android TV turns off automatically.
Unable to complete the firmware/software update using the television menu.
Troubleshooting an Android TV™ or Google TV™: What are the benefits of restarting the TV and software updates? / Issues with the sound and screen
How do I perform a Software (Firmware) update for my Android TV™/Google TV™?

How do I initialize the Touchpad Remote Control?
Registering my Touchpad Remote Control or Voice Remote Control always fails.
Having trouble with your remote? Here are the five most common causes and how to solve them
TV remote control not operating properly or not responding at all.
Can I operate my TV without the supplied remote?
How to pair the Touchpad Remote Control with the TV

Netflix errors messages and error codes
How to determine which version of the Netflix app is on my Sony device?
Network Services / Apps Status (Netflix, Amazon Video, YouTube, Spotify)
Internet streaming videos freeze, stop, pause, buffer, or the picture and sound quality is poor.
The Netflix icon is missing.
When I launch the Netflix application, the application suddenly closes.
When streaming Netflix Ultra HD, the image is not in 4K.
Chromecast built-in cannot be used from the Netflix application.

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KD-32W820

W820 | HD Ready | High Dynamic Range (HDR) | Smart TV (Android TV) / Included components may vary by country or region of purchase: RMF-TX520P

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