Article ID : S500025104 / Last Modified : 11/04/2018Print

My computer freezes after logging-in to Windows 8.

    NOTE: Not all but some computers with Windows 8 operating system may experience this issue.

    The computer freezes after logging in to Windows 8.
    Some of the symptoms that occur are:

    • The touchpad cursor does not move and is not responding.
    • The HDD LED Indicator is permanendtly lit.
    • The screen goes blank.
    • When restarting, the screen goes blank.
    • When checking Task Manager, you can see the McAfee Online Child Protection (MOCP) is using excessive CPU and memory.

    McAfee has confirmed the issue and has released a solution to fix the problem. For further details about the issue and the solution, please refer to the link below.