Dear Valued Sony VAIO Customers,
Sony has identified a very limited number of VAIO Personal Computer VPCF11 series and VPCCW2 series launched in January 2010, which may, in rare cases, exhibit overheating depending on the usage environment. This is due to inadequacies in the temperature management function and may, at times, result in the deformation of the body of VAIO Personal Computer. If you happen to come into contact with an overheated unit, there is a possibility of being burnt.
Please contact us for further assistance.
If the unit you own is identified as being affected, please update the BIOS to the latest version.
• VAIO Update
*If your product activates “VAIO Auto Update”, the BIOS of your product will be updated
automatically while connected to internet.
• Manual download from VPCF11 series or VPCCW2 series VAIO download support page
Note: In case your product is not identified in the affected list, it is nevertheless highly recommended that you update the BIOS to the latest version as this will enhance other functions as well. For details of the enhancements, please click the corresponding link below to your respective model series:
We sincerely apologize for any inconvenience this may have caused.
Your understanding and cooperation in this matter is greatly appreciated.
Personal information, such as your name, mailing address and/or telephone number, provided to the Sony service centre shall be kept and used by Sony only for responding to your inquiries related to this announcement and other related services. In certain cases, your personal information may be given to third-party companies to whom Sony has consigned certain elements of such service. In this event, Sony will ensure that such third-party companies abide by the same strict guidelines with regard to the use, storage and disposal of your personal information.
*Please contact your local Sony service centre if you wish to inquire, modify, erase or suspend use of your personal information provided in connection with this announcement. (Please be advised that in the case of erasing or suspending use of your personal information, Sony might not be able to provide appropriate services in accordance with the purpose of usage mentioned above.)