Article ID : 00127329 / Last Modified : 11/04/2018Print

The option to create recovery discs is missing in the VAIO Care application.

    If the computer does not have an internal CD/DVD optical drive, the Create Recovery Disc button will not be available in the VAIO Care software unless an external optical drive is connected.

    To create recovery discs, connect a supported external optical drive to the computer and restart the VAIO Care software.

    NOTE: Sony only supports the external USB VAIO CD/DVD optical drive for creating and using recovery discs. Check the Sony Web site for availability of this drive.