Article ID : 00295392 / Last Modified : 06/02/2024Print

Camera Troubleshooting Guide

    Please select a topic below for troubleshooting assistance for your camera:

    Battery articles

    • Frequently Asked Questions for camera battery
    • Unable to turn on or no power when battery is inserted into camera

    • Camera battery door is damaged or broken

    Creators’ App articles

    • Migrating from Imaging Edge Mobile to Creators' App

    • Frequently Asked Questions

    Shooting Tips articles

    USB & HDMI Streaming articles

      Note: Not all cameras support USB Streaming feature, check your camera's Help Guide to determine if USB Streaming is available for your model.

    • What is the difference between the Imaging Edge Webcam software and the USB Streaming function?
    • Movement is not smooth in the video.

    • During use, the video is suddenly cut off. The camera is hot to the touch.

    • How to use your Alpha or DSC camera as a webcam to live stream with the USB streaming function
    • How to use a Sony camera as webcam with the Imaging Edge Webcam software
    • How to use your Alpha or DSC camera to live stream using the HDMI port

    If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.

    You will find Frequently Asked Questions to help you get started with the Sony α (Alpha) Camera here.

    For information on warranty, please select your country / area from Warranty Information page

    If your camera has the following issues below, please consult your nearest Authorised Sony Service Center.

    1. Physical damage (for example, liquid damage, improper handling, selector knob/button damage, etc),
    2. Sensor damage
    3. LCD display damage

    Note: Physical damage is not covered by the standard warranty.