Article ID : 00261603 / Last Modified : 17/05/2021

The brightness and color tone are not captured correctly in the image.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    Make sure the following settings are correct for the image quality you are trying to achieve:

    • Exposure compensation
    • White Balance
    • Creative Look
    • Picture Profile

    If the symptoms do not improve even when Picture Profile is set to Off, follow these steps, in order:

    1. Update the system software (firmware) of the camera to the latest version.
    2. Select (Setup) → Operation CustomizeDifferent Set for Still/Mv, then for independent settings, add a check mark to Picture Profile and select OK.
    3. Select (Setup) → Operation CustomizeDifferent Set for Still/Mv again, then for shared settings, remove the check mark from Picture Profile and select OK.
    4. Finally, change Different Set for Still/Mv to your desired setting.