Article ID : 00249459 / Last Modified : 18/11/2020

How to use a Sony camera as webcam with the Imaging Edge Webcam software

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    The Imaging Edge Webcam software is an application that makes it possible to use a Sony camera as a high-quality webcam.

    • Benefits of using the Imaging Edge Webcam software: A Sony camera can be used as a high-definition webcam for livestreaming while taking advantage of its unique and diverse features.
      NOTE: Imaging Edge Webcam does not handle audio. Use your personal computer’s built-in microphone or an external microphone.
    • Supported operating systems: 
    • Supported cameras: Please refer to this confirmed list of supported models: https://support.d-imaging.sony.co.jp/app/webcam/l/download

    Please follow these steps:

    1. Install the Imaging Edge Webcam software on your computer.
      NOTE: Download the latest version using the following link: https://support.d-imaging.sony.co.jp/app/webcam/l/download
    2. Restart the computer (for the first time only).
    3. Turn on your camera.
    4. On the camera, perform the following sample settings:
      NOTE: The displayed terms may differ depending on the camera.
      • When using the ILCE-7C/7RM4/9M2
        • MENU →  (Network) → Ctrl w/ Smartphone Ctrl w/ Smartphone → Off
        • MENU →  (Network) → PC Remote Function PC Remote On
        • MENU →  (Network) → PC Remote Function PC Remote Cnct Method USB
      • When using the ILCE-7SM3
        • MENU →  (Network) → Transfer/Remote → Ctrl w/ Smartphone Ctrl w/ Smartphone → Off
        • MENU →  (Network) → Transfer/Remote → PC Remote Function PC Remote On
        • MENU →  (Network) → Transfer/Remote → PC Remote Function PC Remote Cnct Method USB
      • When using the ZV-1
        • MENU →  (Network) → Ctrl w/ Smartphone Ctrl w/ Smartphone → Off
        • MENU →  (Network) → PC Remote Function PC Remote On
      • When using another camera
        • MENU  (Network) /  (Wireless)→ Ctrl w/ Smartphone → Ctrl w/ Smartphone Off
          NOTE: This operation is not necessary on models without Ctrl w/ Smartphone.
        • MENU (Setup) → USB Connection PC Remote
    5. Connect the camera and computer using the supplied USB cable.

      NOTE: It is not possible to connect to the camera when the Imaging Edge Desktop (Remote) software is active. Quit the Imaging Edge Desktop (Remote) software first and then connect to the camera.
      • When using the ILCE-7M2, ILCE-7S, ILCE-7SM2, ILCE-7RM2, ILCE-5100, ILCE-6300, ILCA-68, ILCA-77M2, DSC-RX1RM2, DSC-RX10M2, DSC-RX10M3, DSC-RX100M4, or DSC-RX100M5
        Before proceeding to step 6 below, first set the camera to  (Auto Mode). After launching the livestreaming/web conferencing service and starting the video, change to movie mode.

      • When using a camera other than those listed above
        Set the camera to movie mode.

    6. Launch the live distribution/web conferencing service on your personal computer.
      NOTE: You may have to install additional software or register an account beforehand.
    7. Change the appropriate setting in the live distribution/web conferencing service to switch the camera to be used from the PC’s built-in camera to the Sony camera.
      NOTE: The setting procedure will differ depending on the service you are using. For detailed setting instructions, refer to the user’s manual or help page of the service.

    NOTES

    • The aspect ratio is automatically set to 16:9.
    • We recommend that you disable the sleep mode of your PC when using the Imaging Edge Webcam. 

    • When using the Imaging Edge Webcam, do not unplug the USB cable of any USB devices such as a camera or headset, and avoid operations such as releasing the shutter or changing camera settings such as drive mode.
      < When using the Windows version >
      If the live view screen is interrupted by such operations, you may be able to recover by performing the following operations.
      1. Turn off the video of the web conferencing system.
      2. From the Windows Start menu, select Imaging Edge Webcam → USB Reset.
      3. Turn off the camera, and then turn it on again.
      4. Restart the video of the web conferencing system.
      If you are unable to recover by performing the operations above, turn off the camera and restart the PC.
    • If your camera has USB Power Supply as an option, we recommend that you set it to On. If you will be using Imaging Edge Webcam for an extended period of time, we recommend that you make sure the camera is fully charged beforehand.
    • The resolution is 1,024 × 576 pixels.
    • If you are using an OS other than Windows 10 64-bit and macOS 10.13 - 10.15 or you would like to improve the resolution/framerate, refer to the following article (English Only), which explains how to livestream without using the Imaging Edge Webcam software: https://alphauniverse.com/stories/how-to-use-your-sony-alpha-and-rx-cameras-for-livestreaming/

    Frequently Asked Questions:

    Q: Movement is not smooth in the video.

    A: For smooth movement, try  (Auto Mode) instead of movie mode.

    Q: During use, the video is suddenly cut off. The camera is hot to the touch.

    A: The camera turns off automatically when the temperature of the camera body rises beyond a certain point. If you will be using the camera for an extended period of time, use  (Auto Mode). On a camera with an Auto Power OFF Temp. setting, selecting the High setting will extend the length of time you can use the camera continuously.

    Q: I cannot start the video of the web conferencing system.

    A: Another web conferencing system that you are not currently using may be causing the problem. Make sure the camera setting of the other web conferencing system is set to something other than Sony Camera (Imaging Edge).

    Q: [Windows version] The Imaging Edge Webcam logo remains visible and the live view screen is not displayed. 

    A: When using the Imaging Edge Webcam, do not unplug the USB cable of any USB devices such as a camera or headset, and avoid operations such as releasing the shutter or changing camera settings such as drive mode.
    If the live view screen is interrupted by such operations, you may be able to recover by performing the following operations.

    1. Turn off the video of the web conferencing system.
    2. From the Windows Start menu, select Imaging Edge Webcam → USB Reset.
    3. Turn off the camera, and then turn it on again.
    4. Restart the video of the web conferencing system.

    If you are unable to recover by performing the operations above, turn off the camera and restart the PC.

    Q: [Mac version] [Sony Camera (Imaging Edge)] does not appear in the camera settings of the web conferencing system. Alternatively, the live view screen is not displayed even after I switch the camera setting.

    A: The web conferencing system may not be compatible. If the web conferencing system is available in both an app version and a browser version, try both versions.

    Q: [Mac version] The Imaging Edge Webcam logo remains visible and the live view screen is not displayed. 

    A: When using Imaging Edge Webcam, do not unplug the USB cable of any USB devices such as a camera or headset. Also avoid operations such as releasing the shutter or changing camera settings such as drive mode. If the live view screen is interrupted by such operations, turn off the camera and then restart your Mac.

     

    Q: [Mac version] The message “Failed to connect to the camera due to a conflict with the function of another running application.” is displayed.

    A: This message may appear and you may be unable to connect if you launch the livestreaming/web conferencing service while an online storage application or an application that operates the camera remotely is running. If this happens, temporarily quit the other running application, wait for about one minute, and then relaunch the livestreaming/web conferencing system.