Applicable Models

This information is for the following models:
  • HAP-S1
  • HAP-Z1ES

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

Benefits and improvements from the latest update

  • Supports the changes to the specifications in Spotify service (not supported in China)
  • Improves connection and operation with USB DAC products
  • Improves stability when using the "HDD Audio Remote" application for extended periods
  • Resolves an issue that music files cannot be transferred from Windows10 PC via PC settings
  • Note:
    If you use the "HDD Audio Remote" application, you also need to update this application.
    The latest version of the "HDD Audio Remote" application does not support the following operating system versions.

    • Android 3 or earlier
    • iOS 8 or earlier

Previous Benefits and Improvements

  • Improved playback quality for the USB digital output function
  • Improved network connection with “HDD Audio Remote” application or “HAP Music Transfer” application
  • Improved secure communication
  • Supports the following functions:
    • Media Server function
    • USB digital output function (USB hub for connecting each of 1 HDD drive , 1 CD drive and 1 USB DAC)
    • Seek operations
    • Fade In/Out function
    • Adds “Go to genre/artist/album/folder” function in the Options menu
  • Adds the following operations:
    • Queuing the track next to the currently playing one, Queuing the track to the last
    • Deleting the track from the play queue
    • Creating a playlist with the play queue
    • Deleting the playlist
    • Deleting the track from the playlist
    • Deleting the information of the disconnected external hard disk drive
  • Supports Spotify Connect features
  • Supports USB hub for connecting both 1 HDD drive and 1 CD drive
  • Supports Wake-on-LAN function
  • Improves secure communication
  • Improves playback quality (HAP-S1 only)
  • Supports CD ripping function from the external USB disk drive
  • Supports the DSEE HX function (HAP-S1 only)
  • Supports Chinese (Simplified) language
  • Adds “Go to album” function in the Options menu
  • Adds “Recently played” in playlists
  • Supports accessing the Gracenote server for DSD files
  • Adds Auto Gracenote Access menu in System Settings
  • Adds Text encoding menu in System Settings
  • Adds Device Name edit menu in Network Settings
  • Adds Device Name display in System Information

File Info

File Name

  • Firmware update 18444R for HAP-S1 / HAP-Z1ES

File Version

  • Version 18444R

Release Date

  • 16-10-2018

Preparation

Check the firmware version

Your firmware may already be up to date, especially if you have a new HAP-S1 / HAP-Z1ES model. If the version number is 18444R or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on the HAP-S1 / HAP-Z1ES
  2. Press HOME on the HAP-S1 / HAP-Z1ES and wait until the home menu is displayed on the LCD before proceeding
  3. At the Home menu, highlight Settings then select ENTER using the Jog dial
  4. At the Settings menu, highlight System Settings then select ENTER using the Jog dial
  5. Highlight System Information and select ENTER
  6. On the LCD, the firmware version number looks like this:
    "Software Version 18444R " - if the version number is 18444R or higher, you already have the most recent firmware version

What you need

  • an Ethernet cable to connect your HAP-S1 / HAP-Z1ES to the internet in case of wired LAN connection
  • an active internet connection

Important Notice

Updating is usually very simple. Here's how you can make sure it goes right first time:

  • Read the instructions carefully or you could end up damaging your HAP-S1 / HAP-Z1ES
  • Don't turn the HAP-S1 / HAP-Z1ES off - or disconnect it from the power - while it's updating
  • Don't press any buttons, except the ones mentioned in the instructions

Set up the equipment

  1. Connect the HAP-S1 / HAP-Z1ES to the Internet with an Ethernet cable or Wi-Fi
  2. Turn on the HAP-S1 / HAP-Z1ES

Get the update:

  1. Press HOME and wait until the home menu is displayed on the LCD before proceeding
  2. At the Home menu , highlight Settings then select ENTER using Jog dial
  3. At the Settings menu, highlight Network Update then select ENTER using Jog dial
  4. The message Perform version update? is displayed on the LCD
  5. Select OK, and then press ENTER
  6. The download process starts and you see the download screen on the LCD
  7. After the download is complete, the upgrade starts and you see the upgrade screen on the LCD
  8. After the upgrade is completed, the HAP-S1 / HAP-Z1ES will automatically restart Don't use or turn off the HAP-S1 / HAP-Z1ES until the update is complete
  9. Check the firmware version. If the version number is 18444R, the firmware update was successful

Questions & Answers

Possible Issue During the Update

What to do if you have problems updating your HAP-S1 / HAP-Z1ES firmware using the internet.

The message "Cannot connect to server" shows on the LCD.
The problem might be with the network connection.

  1. In case of wired LAN connection, check the LAN cable is connected
  2. In the network settings, check you have confirmed whether or not your HAP-S1 / HAP-Z1ES has its own IP address
  3. Try the update again

The power went off while the update was in progress.
Turn the HAP-S1 / HAP-Z1ES on and try the update again

The download process (Step 6 in 'Get the update above') has already taken over 60 minutes and it is still not finished.
Cancel the network update, and then check the network connection.

The update process (Step 7 in 'Get the update above') has already taken over 60 minutes and it is still not finished.

  1. Disconnect the AC power cord from the mains, then reconnect it after several minutes
  2. Turn on the HAP-S1 / HAP-Z1ES
  3. Try the update again

The Update database process is stopped with failure message.
Turn off and on the HAP-S1 / HAP-Z1ES. Update database process restarts again.