Article ID : 00112094 / Last Modified : 09/06/2022Print

The memory card is not recognized by the camera.

    Any of the following error messages may be displayed on the camera LCD screen when the memory card is not recognized:

    • REINSERT THE MEMORY CARD
    • NO MEMORY CARD
    • MEMORY CARD ERROR
    • C:13:xx ERROR
    • Unable to use Memory card

    Try these troubleshooting steps until the issue is resolved:

    • Check that the type and capacity of the memory card are supported by the camera: If an unsupported memory card is inserted, an error message may be displayed.
      Note: You can refer to the camera Help Guide or the What accessories or lenses are compatible with my camera or camcorder? article for details on the types of supported memory cards or to learn about finding the memory cards that are compatible with your camera.
    • Check that the memory card is not inserted in the wrong direction, or at a slant: The direction to insert the memory card varies according to the type of memory card. If it is inserted in the wrong direction or at a slant, the card will not go in all the way and the camera won’t recognize it. Insert it squarely in the correct direction until it clicks. Push the center portion of the visible edge of the memory card to insert it squarely.

      WARNING! There is a risk of software corruption. If the memory card is inserted at a slant, it may not be possible to remove it.

      Example of inserting a memory card.

      • HDR-CX675
        Image showing A (Printed surface of the microSD memory card) and B (Terminal surface of the Memory Stick Micro media) when inserted into HDR-CX675
        Image showing A (Printed surface of the microSD memory card) and B (Terminal surface of the Memory Stick Micro media) when inserted into DSC-TX30
      • A: Printed surface of the microSD memory card
        If you use a microSD memory card, insert it with the printed side facing up until it clicks.
      • B: Terminal surface of the Memory Stick Micro media
        If you are using a Memory Stick Micro media, insert it with the terminal side facing up until it clicks.

      Note: Refer to the camera Help Guide for details on the direction in which the memory card should be inserted.

    • Make sure the terminal of the memory card is not dirty: If the terminal of the memory card is dirty, it may cause a loose connection and the camcorder may not recognize the memory card correctly. Clean the terminal with a dry cloth or cotton swab, and then re-insert the memory card.

      WARNING! There is a risk of software corruption. Be careful not to touch or allow metallic objects to come into contact with the terminal.

    • Check the Lock tab of the memory card: This problem may be caused by the Lock tab of the memory card. Take the memory card out of the camera and temporarily move the Lock tab to the Lock position, then move it back to the Unlock position.

      Image showing A (the location of Lock Tab)

      • A: Lock Tab
    • Check if there is anything wrong with the memory card.
      • Turn off the camera, remove and insert the memory card several times, then turn on the camera to see if the issue is resolved.
      • If you have more than one memory card, check if another card is recognized correctly.
    • Check if another memory card can be recognized.
      • If another memory card is recognized, there is a possibility that data in the first memory card is corrupt. Insert the memory card into your computer to back up the data. Then, format the memory card with the camera.

        WARNING! There is a risk of data loss. Formatting will permanently delete the data from the media and cannot be retrieved.

      • If more than one memory card is not recognized and the issue is still unresolved, the camera may need service.
    • For other error messages, please check the following.