Article ID : 00295392 / Last Modified : 26/09/2023Print

Camera Troubleshooting Guide

    Please select a topic below for troubleshooting assistance for your camera:

    Creators’ App articles

    • Migrating from Imaging Edge Mobile to Creators' App

    • Frequently Asked Questions

    USB Streaming articles

    • What is the difference between the Imaging Edge Webcam software and the USB Streaming function?
    • Movement is not smooth in the video.

    • During use, the video is suddenly cut off. The camera is hot to the touch.

    If your questions aren't covered in this guide, please enter your query in the search bar on the main Sony support website.

    You will find Frequently Asked Questions to help you get started with the Sony α (Alpha) Camera here.

    For information on warranty, please select your country / area from Warranty Information page

    If your camera has taken physical damage (for example, liquid damage, improper handling, selector knob/button damage, etc), please consult your nearest Authorised Sony Service Center.
    Note: Physical damage is not covered by the standard warranty.