Article ID : 00124326 / Last Modified : 11/04/2018

The camera turns off automatically.

    Check the following:

    Check whether power-save mode is on

    If you do not operate the product for a certain period of time, the camera enters power-save mode. Power-save is released by performing operations such as pressing the shutter button halfway.
    You can change the length of time before the camera enters power-save mode.

    NOTE: The setting name may differ depending on the model. For details, refer to the manual.

    Check the operation environment

    When using the camera in a cold environment, condensation may occur when the camera is then moved to a warmer environment, preventing the camera from operating normally. If you have used your camera outside, wait a few hours in room until the condensation has gone.

    For some products, The camera automatically turns off when its temperature becomes extremely high in a hot environment. This is a specification to protect the camera.
    When the temperature of the camera becomes too high, a yellow Image (Overheating warning icon) appears on the LCD screen. In this case, turn off the camera and leave it for a while to let the temperature go down.

    Check the shooting set-up

    When shooting movies or when taking pictures in burst mode, the sensor temperature rises. When temperature reaches a certain level the camera turns off automatically as a protective measure. This is a normal behavior. Please let the camera cool down for one hour.

    Check the battery

    The battery can cause a sudden power-off of the camera, for example if it is not fully charged. 
    Always use genuine Sony batteries. Make sure the battery comes from an authorized Sony dealer.
    Let the battery charge several hours before inserting it in the camera.

    Follow the steps below to check why the rechargeable battery does not charge properly.

    1. Make sure the battery is sufficiently charged.
      Sufficiently charge the battery if it has been over discharged, such at time of purchase or when not charged for a long time.

      NOTE: The battery will gradually discharge naturally, even if not used.
    2. Check to see if the terminals of the battery or battery charger are dirty.
      If the battery terminals are dirty, wipe off the dirt with a dry cloth, cotton swab, or the like. Then charge the battery.

      Examples of dirty terminals (for NP-BD1)


      (A) Fingerprints on the terminals
      (B) Foreign objects on the terminals
      (C) Reference: Clean terminals

      NOTE: Be careful not to touch the battery terminals with your hands or metal objects.
    3. Replace the battery, and see if the symptoms still occur.

      If available, try a different battery pack.
      If the same symptoms occur with a different battery pack, the battery charger or camera may be malfunctioning.

      If the issue is still unresolved, the product may need to be repaired.