Frequently Asked Questions for PlayMemories Home

This page introduces Frequently Asked Questions (FAQs) and useful information for PlayMemories Home.

Click on the icon/topic to view help articles.

Installation

Importing

Disc creation

Others

NOTE: Also refer to the Help page (English only).

 Installation

How to:

• How to install the PlayMemories Home software.

Troubleshooting:

• PlayMemories Home won’t launch.
• I cannot install or uninstall the software when the message PlayMemories Home is running is displayed.
• I encountered messages such as "PMB.msi" or "MergeModule x86.msi installer failure" during installation

 Importing

How to:

• How to import or transfer photos and videos to a Windows computer using the PlayMemories Home.
• How to import or transfer photos and videos to a Macintosh computer using the PlayMemories Home.

Troubleshooting:

• Images cannot be imported from the camera in PlayMemories Home.
• I cannot save data on my computer by wirelessly connecting using PlayMemories Home.
• Error: Connect a device or media to the computer. is displayed on the import screen and the camera is not recognized when attempting to import images with PlayMemories Home.
• It takes a long time to import images or update the database in Playmemories Home.

 Disc creation

How to:

• How to burn videos to a disc using PlayMemories Home.

 Others

How to:

• How to run PlayMemories Home Settings Initialization Tool (Windows).
• Files with the extensions MODD, MOFF, and THM are generated when importing images with PlayMemories Home. Is it OK to delete those?