Article ID : 00280995 / Last Modified : 01/02/2024Print

A "Videos that cannot be imported by PlayMemories Home were found" message is displayed and images cannot be imported.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    If you try to import an image (video, RAW, HEIF, etc.) with a camera that PlayMemories Home doesn't support, the following message may be displayed: 
    The message from the PlayMemories Home: Videos that cannot be imported by PlayMemories Home were found. To import and play all the found media files, your camera must be recognized by PlayMemories Home. Connect the camera to this computer using a USB cable, and restart PlayMemories Home. Refer to the instruction manual that came with your camera for details on connecting it to the computer. Camera registration may take a few minutes.


    • Even with an unsupported camera, some images may import but the operation is not guaranteed.
    • Although the message refers to Videos, it will also appear when you try to import still images.
    • The Camera registration reference in the message does not refer to product registration for My Sony, but to the PlayMemories Home application device authentication (registration). Device authentication is not available for products that are not supported by PlayMemories Home.

    See the following for how to import and view images.

    Importing with a computer

    Visit the How to transfer pictures or movies from the camera to a computer using USB webpage for details on how to import images from products not supported by the PlayMemories Home app.

    Browsing and developing RAW images and browsing HEIF images

    Use Imaging Edge Desktop (Remote/Viewer/Edit).

    Playing and editing movies

    Use a supported application such as Catalyst Browse (free software) or Catalyst Prepare (paid software).