Article ID : 00089824 / Last Modified : 22/07/2021

I cannot save data on my computer by wirelessly connecting using PlayMemories Home.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

    This article only pertains to models that are compatible with the PlayMemories Home software. For details, refer to the instruction manual and other documentation for your device.

    The camera is connected to an access point (wireless router) but may not be connected to the computer due to the settings or connection status of the computer.

    NOTES:

    • To import images from the camera to the computer by wirelessly connecting, a connection is established via a Wi-Fi access point (wireless router). Images cannot be imported by wirelessly connecting to a Wi-Fi Direct compatible computer directly.
    • The camera and computer must be connected to the same access point (wireless router). Images cannot be imported to the computer if the camera and computer are connected to different access points (wireless routers).
    • The PlayMemories Home software Ver. 2.0 and later support data import by wireless connection. If you are using a version earlier than Ver. 2.0, update it to the latest version.

    Troubleshooting:

    1. Make sure the camera and computer are connected to the same access point (wireless router).

      To import images from the camera to the computer by wirelessly connecting, the camera and computer must be connected to the same Wi-Fi access point (wireless router). Check the SSID of the currently connected access point on the camera and computer. If each is connected to a different access point, change either one of the connections.

      NOTE: To prevent the connection from being interrupted while importing images to the computer by wirelessly connecting, check the receiver sensitivity and move to an area with stronger receiver sensitivity if the receiver sensitivity is weak.

    2. Update the PlayMemories Home software to the latest version and check the computer environment.
      1. Check the Wi-Fi import setting status from ToolsSettings in the PlayMemories Home software.

        1. Select Tools → Settings on the top part of the PlayMemories Home screen to open the Settings screen.
        2. Select Wi-Fi import on the left side of the Settings screen and check the following items.

          Installation Settings screen

        3. Make sure Import automatically from devices that connect by MTP over Wi-Fi Import only new files is checked. If not, images cannot be imported by wirelessly connecting.
        4. Make sure green shield icons are displayed by Domain networks(Active) and Private networks. If nothing is displayed for Windows firewall settings, the computer is not connected to the network.
        5. Make sure Started is displayed. If Start is displayed, click it to start the communication service.
      2. Make sure the computer network classification is Private network or Home network. Wi-Fi communications with the camera may not be available with some computer network classifications. Change the network classification by following the procedure below.

        • For Windows 10:
          • Procedure for checking and changing the network classification:
            1. Move the mouse cursor to the bottom left corner of the screen and click the Start menu button.
            2. Select Settings.
            3. Select Network & Internet.
            4. Select Wi-Fi or Ethernet from the menu on the left.
            5. Select your network icon.
            6. If a Network Profile other than Private appears, change it to Private.
        • For Windows 8.1:
          • Procedure for checking the network classification:
            1. Press the Windows key and the X key to display the menu screen at the bottom left of the screen.
            2. Select Control Panel in the menu. 
            3. In the Control Panel window, click  Network and Internet and then Network and Sharing Center.
            4. Check the network location shown under View your active networks.
            5. If a classification other than Private network appears, follow the procedure below to change it to Private network.
          • Procedure for changing the network classification:
            1. Click Start →  to display all apps, and click PC Settings.
            2. Click Network.
            3. Select the network to be set from Connection and set Search for devices and contents to On. 
      3. Import the images to the computer by wirelessly connecting again. Try to import images to the computer by wirelessly connecting again.

    3. Check your firewall security software and the network settings on the camera.

      1. Deactivate the firewall security software installed on the computer and then check that Wi-Fi importing is enabled. Deactivating the firewall security software may make Wi-Fi importing possible. If it works, configure the settings without interrupting the following ports and then activate the firewall again.

        • UDP port: 1900
        • TCP port: 2869

        NOTE: For information on how to deactivate the firewall security software, contact the manufacturer of your security software.

      2. Reset the network-related settings, register the access point, configure the PlayMemories Home software settings again, and then check that Wi-Fi importing is available.

        IMPORTANT:

        • Resetting the network related settings will return the access point information and information on computers that can be registered on the camera to the default settings. You will need to set the access point on the camera again and connect the camera to the computer via USB to perform Wi-Fi Import Settings.
        • Resetting the network-related settings also returns the connection information to default for forwarding images taken with the camera to your smartphone or tablet using Imaging Edge Mobile (PlayMemories Mobile successor) and controlling the camera from your smartphone or tablet with the smart remote control function. Reconnect the camera and your smartphone or tablet wirelessly.

          NOTE: For details on how to reset the network settings of the camera, how to register the access point, and how to perform Wi-Fi Import Settings, refer to the instruction manuals of the camera.

      3. Turn the access point (wireless router) off and on and confirm that Wi-Fi import is enabled. Disconnect the AC Adaptor from the access point (wireless router) to turn off the power, and then reconnect it to turn on the power again.