Dear Valued Sony Cyber-shot and Handycam Customer:
We have discovered a possibility that some models of Cyber-shot digital still cameras and Handycam digital camcorders may experience the following symptoms:
Data stored on Memory Stick PRO media, whose capacities exceed 2gigabytes (GB)*, may disappear or be erased when used with the following models of Cyber-shot digital still cameras and Handycam digital camcorders.
Note*: We have not launched Memory Stick PRO media whose capacities exceed 2GB in the Asia Pacific market.
The following models may not function properly with Memory Stick PRO media whose capacities exceed 2GB.
Affected model names:
Cyber-shot digital still camera
DSC-F77, DSC-FX77, DSC-F77A, DSC-F717, DSC-P32, DSC-P72, DSC-P92, DSC-P8, DSC-P10, DSC-V1, DSC-U30, DSC-U60
Handycam digital camcorder
DCR-TRV22, DCR-TRV22E, DCR-TRV33, DCR-TRV33E, DCR-TRV38, DCR-TRV38E, DCR-TRV60, DCR-TRV60E, DCR-TRV75, DCR-TRV75E, DCR-TRV80, DCR-TRV80E, DCR-TRV350, DCR-TRV355E, DCR-TRV356E, DCR-PC105, DCR-PC105E, DCR-PC330, DCR-PC330E
We ask those customers of the above models not to use Memory Stick PRO media whose capacities exceed 2GB.
Memory Stick PRO media with 2GB or less capacities can be used in the above models.
The Memory Stick media compatibility chart is available at the following URL for your reference:
We sincerely apologize for any inconvenience which this may cause.
Your kind understanding and cooperation are much appreciated.