Article ID : 00112094 / Last Modified : 05/10/2023Print

The memory card is not recognized by the camera and error message appears.

    Before you start

    • IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
    • The steps to open and close the memory card covers of ILCE-7, ILCE-9, and ILCE-1 cameras may differ based on the model. Click here to find out more. For other models, refer to your camera's Help Guide.

    A memory card might not be recognized if the card does not connect properly with the memory card slot in your camera. Any of the following error messages may be displayed on the camera LCD screen when the memory card is not recognized:

    • C:13:xx ERROR
    • Unable to use Memory card

    Try these troubleshooting steps until the issue is resolved:

    Check that the type and capacity of the memory card are supported by the camera Check that the memory card is not inserted in the wrong direction, or at a slant Make sure the terminal of the memory card is not dirty Check the Lock tab of the memory card Check if there is anything wrong with the memory card. Check if another memory card can be recognized. For other error messages, please check the following.