- Turn on the computer.
- On the SONY® screen, press and hold the F8 key for 7-10 seconds.
- The F5 key may also be used on some computer models.
- If a Please Select Boot Device window appears, press the ESC key, then press the F8 key.
IMPORTANT: If safe mode is being used to troubleshoot an Internet or network connection issue, choose Safe Mode with Networking in the next step.
- On the Windows Advanced Options Menu screen, press the UP ARROW key until Safe Mode is selected.
- Press the ENTER key.
- On the Please select operating system to start: screen, press the ENTER key.
- In the To begin, click your user name window, click the Administrator icon.
NOTE: If a password prompt appears in the Type your password box, type the password and press the ENTER key.
- In the Windows is running in Safe Mode box, click the Yes button.