Article ID : 00092009 / Last Modified : 08/09/2020

The compact camera displays error code beginning with E:**, C:**, or System error

    The handling differs depending on the displayed error.
    Check how to handle the concerned error.

    C:13:01

    Error is displayed when you are using the internal memory

    Abnormality occurs in the internal memory.
    Turn off the power and turn it on again.
    If the situation is not improved, format the internal memory after backing up the stored data.

    WARNING! There is a risk of data loss. When you format the internal memory, all stored images will be deleted including protected ones.


    Error is displayed when you are using a memory card

    Abnormality occurs in the memory card.

    • Turn off the camera, then insert and remove the memory card several times. After that, turn on the camera again.
    • Make sure that your memory card is compatible with the camera. (For details on compatible memory cards, refer to the manual of your camera.) The error code “C:13:01” may be displayed when you record large amounts of data, such as when recording movies.
    • Insert another memory card.
    • If you repeatedly record and delete images, files on the memory card may become fragmented, which may cause movie recording to be cut short.
    • When you are using a memory card used on your PC, backup the stored data and format the memory card with the camera.

      WARNING! There is a risk of data loss. When you format the memory card, all stored images will be deleted including protected ones.?

    System error and Errors that start from C:32, E:41, E:61, E:62 ,E:91, E:92

    When the errors shown below are displayed, turn off the power and remove the battery pack, then attach the battery pack and turn on the power again after about one minute.

    Error codePossible causes
    System errorAbnormality of the hardware
    C:32:01Abnormality of the hardware
    E:41:00Abnormality of the Wi-Fi connecting part
    E:61:00Abnormality of the focus driving part
    E:61:10Abnormality of the zoom driving part
    E:61:30Abnormality of the lens driving part
    E:62:02Abnormality of the image stabilization
    E:62:10
    E:62:11
    E:62:12
    E:62:20
    E:91:01Abnormality of the flash unit part
    E:91:**Abnormality of the flash unit part, battery recognition, etc.

     

    If the issue is still unresolved, the product may need servicing. Go to Product Repair.