Article ID : 00246636 / Last Modified : 05/06/2020

Is the issue resolved after fitting the headset to your ears firmly?

    Select your headphone type from the following:

    Truly Wireless / In-Ear

    Headband


    • Yes, the issue is resolved.

      The issue was caused by the size of the earbuds or the way you are attaching the headset.

    • No, the issue is not resolved.

      The noise canceling function is most effective for low frequency (bass) noise, such noise made by vehicles or air conditioning, however not all sounds can be completely canceled. Try other conditions to test the effectiveness of the Noise Canceling function.

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