Article ID : SX460504 / Last Modified : 18/05/2021

How do I activate device protection on my Xperia device?

    Information / Solution

    You have to meet three requirements to use device protection on your phone:

    1. Your device supports the device protection features. Tap or click here for a list of supported devices.
    2. You have added and signed in to a Google account on your device.
    3. You use a secure screen lock (PIN, pattern or password).

    Signing in to a Google account

    Device protection will be activated as soon as you sign in to a Google account on your Xperia device. This means that every reset of the device other than a factory data reset using the Settings menu will require you to verify your identity by entering the username and password of a Google account stored on the device before the reset.

    If you haven't already signed in to a Google account while setting up the device in the setup guide, you can create or sign in to a Google account using the Settings menu.

    To create or sign in to a Google account

    Android 9.0, 10 or 11

    1. Find and tap Settings > Accounts.
    2. Tap Add account.
    3. Select Google from the list.
    4. Select if you want to create a new account or sign in to an existing account.
    5. Follow the on-screen instructions.

    Android 8.x

    1. Find and tap Settings > Users & accounts.
    2. Tap Add account.
    3. Select Google from the list.
    4. Select if you want to create a new account or sign in to an existing account.
    5. Follow the on-screen instructions.

    Android 6.0 or 7.x

    1. Find and tap Settings > Accounts & sync.
    2. Tap Add account.
    3. Select Google from the list.
    4. Select if you want to create a new account or sign in to an existing account.
    5. Follow the on-screen instructions.

    Setting a secure screen lock

    A secure screen lock is defined as one of the following screen lock methods:

    • PIN
    • Password
    • Lock pattern

    You can also use other screen locks that require setting a PIN, password or pattern as a backup option to unlock your device:

    • Fingerprint unlock (if available on your device)
    • Smart Lock (trusted devices or places, face, voice or on-body detection)

    To set a screen lock

    Note! It is very important that you remember your screen lock when using a pattern, PIN or password. If you forget this information, it may not be possible to restore important data such as contacts and messages.

    Android 11

    1. Find and tap Settings > Security > Screen lock.
    2. If requested, confirm your current screen lock.
    3. Choose PatternPIN or Password and follow the on-screen instructions.

    Android 6.0, 7.0, 8.0, 9.0 or 10 

    1. Find and tap Settings > Lock screen & security > Screen lock.
    2. If requested, confirm your current screen lock.
    3. Choose PatternPIN or Password and follow the on-screen instructions.

    Note! Device protection will only require you to verify your identity after an untrusted factory reset, which is basically every reset method other than a factory data reset using the Settings menu. If you do not set a secure screen lock, a thief is able to unlock your device and perform a factory data reset without having to verify his or her identity using your Google username and password.