Article ID : SX365904 / Last Modified : 12/04/2018

The PS4 console does not appear as a connectable device on the Xperia device

    Checklist

    If your PS4™ is not showing as an available device when you try to connect your Xperia™ device with it using the PS4 Remote Play app, there are several things you can check:

    1. Make sure that PS4™ console is turned on.
    2. Make sure that both the Xperia™ device and the PS4™ are connected to the Internet using the same Wi-Fi® network.
    3. Make sure that both the Xperia™ device and the PS4™ are signed in to the PlayStation® Network (PSN) using the same PSN ID. If you are unable to sign in to the PSN, check the PSN maintenance information.
    4. Make sure that pairing between the PS4™ and the Xperia™ device has been completed.
    5. Set the Wi-Fi® access point mode to Router mode. For detailed instructions, refer to the user guide for the access point.
    6. In the Wi-Fi® access point settings, such as IP isolate or Privacy separator, allow connections to be established between the two devices if the current setting prohibit a connection. For detailed instructions, refer to the user guide for the access point.

    To check the Internet connection status on the PS4™ console

    • Select PS4 Settings > Network > View Connection Status.

    To check the Internet connection status on the Xperia™ device

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap Settings > Wi-Fi.
    3. Tap the Wi-Fi® network that you are currently connected to. Detailed network information is displayed.